Act Series will exchange or refund goods that have been shipped back within 14 days from reception. All goods must be returned unused and in perfect conditions, considering the packaging part of the product. Shoes must be tried on a carpeted surface until you have decided to keep them.
Exchanges are based on stock availability, and sale items are non-refundable.
Clients are responsible for return/exchange shipping charges, but we will ship the new pair to you for free. The cost of the delivery will only be return in case we deem the goods to have been faulty before they were dispatched to you.
We will refund the full value of the goods within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that Act Series will not refund shipping costs or international duties and taxes.
Clients must send an email to service@act-series.com together with the reason of the exchange or refund before sending back the item and tracking number once shipped.
Returns should be addressed to:
Act Series
Calle Jaume Ferrer 15b bajos
07012 Palma de Mallorca
Spain
Important information - new customs policy:
In case of an exchange or return from a Non-european country:
It is mandatory to send an e-mail to service@act-series.com before sending the parcel, specifying the name of the shipping company.
To avoid problems with customs and paying penalty taxes, always choose a private shipping company to return the items.
Please wait for our confirmation of receipt before starting the delivery.
Remember to add the following documents to the parcel:
- invoice
- dua/sad (single administrative document for customs purposes)
- return form that came with the parcel
You must also notify your shipping company that the parcel is a return, including our fiscal details:
Act Series Berlin, S.L. (VAT: B88061908)
Failure to comply with these instructions, and the parcel subsequently getting held at customs, will make it impossible for us to proceed with the refund.
Customs duties and fees for deliveries and returns outside of the EU shall be borne by the customer.
If you’re based outside the EU, taxes and duties are applicable.
Orders sent back from a different destination may incur additional charges or be delayed by customs.
Please note, Act Series does not accept liability for shipping loss or damage of returned goods or any international duties and taxes.
The return shipping fee is not covered by us.
Orders sent back from a different destination may incur additional charges or be delayed by customs.
Act Series reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
OUR RIGHT TO VARY THESE TERMS
We have the right to revise and amend these Terms from time to time. You will be subject to the policies, Terms in force at the time that You order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You).
You can always contact us for any return questions at
service@act-series.com.
