Terms & conditions
INTRODUCTION
  1. This website is operated by Act Series Berlin S.L. Throughout the site, the terms “we”, “us” and “our” refer to Act Series Berlin S.L. Act Series Berlin S.L. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
  2. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
  3. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
  4. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
  5. All trademarks, images, designs and branding is the intellectual property of Act Series Berlin S.L. and may not be used without permission.
1. GENERAL CONDITIONS
  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
2. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
  1. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
3. PRODUCTS AND PRICES
  1. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
  2. We cannot guarantee that all items displayed on this website are in stock at the time of your order. In the case that an item is unavailable, we will contact you shortly by e-mail.
  3. Prices for our products are subject to change without notice.
  4. We do not warrant that the quality of the products purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
4. ACCURACY OF BILLING AND ACCOUNT INFORMATION
  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  3. For more detail, please review our Returns & Exchange Policy.
5. PERSONAL INFORMATION
  1. Your submission of personal information through the store is governed by our Privacy Policy. For more detail, please review our Privacy Policy.
6. ERRORS, INACCURACIES AND OMISSIONS
  1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
7. PROHIBITED USES
  1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
8. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
  1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  5. In no case shall Act Series Berlin S.L., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
9. INDEMNIFICATION
  1. You agree to indemnify, defend and hold harmless Act Series Berlin S.L. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
10. SEVERABILITY
  1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
11. TERMINATION
  1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
12. ENTIRE AGREEMENT
  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
13. GOVERNING LAW
  1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Madrid, Comunidad de Madrid, 28028, Spain.
14. CHANGES TO TERMS OF SERVICE
  1. You can review the most current version of the Terms of Service at any time at this page.
  2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
15. CONTACT INFORMATION
  1. Questions about the Terms of Service should be sent to us at service@act-series.com.
  2. Act Series Berlin S.L. is a company registrered with B88061908 fiscal identification number. Telephone: 0034 971 72 45 67
Privacy policy
1.General
  1. Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so.We take privacy very seriously. All customer data are saved and processed by Act Series Berlin S.L. solely in accordance with the relevant data protection laws. In particular, personal data are being collected, saved, and used exclusively for the purpose of processing the order or with your explicit consent. Furthermore, addresses and ordering data are collected, processed and used for internal marketing purposes. We do not store personal data longer than is absolutely required.
2. Personal Data
  1. If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to service@act-series.com.
  2. The details you provide to us are used in several ways.NAME AND ADDRESSWe will ask for your name, phone number and e-mail. This information allows us to:
    • Ensure delivery of purchase is directed to the right person.
    • Inform you of order details, delays and all other such important notices and updates via e-mail.
    • Keep you up to date on new products, services and projects via e-mail. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
  3. PAYMENT INFORMATIONThis information is collected during payment transactions. It allows us to:
    • Process payment for items bought.
    • Process refunds for returns.
  4. RECORDING OF CONTACT HISTORYE-mail correspondence may be recorded and saved. This allows us to:
    • Efficiently deal with your query (if further contact is required) and provide better customer service.
  5. INFORMATION ABOUT YOUR DEVICE AND HOW YOU USE OUR WEBSITEWhen you use our website, your IP address and device type are noted. This information is useful to us because it allows us to:
    • Set default options specific to you (such shipping costs).
3. Third Parties
  1. We do not forward personal data to third parties except with regard to subcontractors of Act Series Berlin S.L. that require the transfer of data to process the order, such as payment service providers and delivery companies. In these cases, however, the scope of the data transfer is restricted to the required minimum.
    We will never sell any of your personal data to third parties. This includes your name, address, e-mail address and credit card information.
4. External Links
  1. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
  2. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
5. Cookies
  1. In addition, act-series.com uses cookies that are put into use beyond the session (“trans-session cookies”). These cookies are meant to make our offer user-friendlier, more effective, and even more targeted.
6. Google Analytics
  1. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.
  2. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
  3. The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.
7. Your Rights
  1. You have rights related to your personal data:
    • The right to be clearly informed about how your personal data is being used.
    • The right to have unobstructed, transparent access to all personal data being held that pertains to you.
    • The right to request amendment of any inaccurate personal information held about you.
    • The right to halt direct marketing updates and messages (see above).
    • The right to complain to your data protection regulator.
Shipping information
1. General
  1. Shipping is provided via Correos (Spain) and DHL (international). Act Series bears the risk of transportation.
  2. The merchandise will be ready for shipment one working day after your order was placed.
  3. Product prices are shown inclusive of Spanish sales tax (21% VAT).
  4. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents. Product prices are shown exclusive of customs duties. Please note that turnover tax on imports, customs duties as well as handling costs will be invoiced separately by DHL for each individual country.
  5. Please note that you will have to bear any possible taxes and duties and any possible foreign bank charges.
  6. Customs duties, sales tax on imports, as well as DHL handling costs, will not be refunded in case of a return.
2. Shipping Costs and Times

STANDARD DELIVERIES

Spain (except Canary Islands) and Andorra – 5€ (3 days)

Europe Zone 1: Canary Islands, Germany, France, Austria and Portugal –  12€ (4-7 days)

Europa Zone 2: United Kingdom, Italy, Belgium, Croatia, Slovakia, Slovenia, The Netherlands, Hungary, Poland, Czech Republic, Romania, Bulgaria, Estonia, Ireland, Latvia, Lithuania and Luxembourg – 15€ (4-7 days)

Rest of Europe – 20€ (4-7 days)

Rest of the world – 30€ (2-3 days – express shipping)

 

EXPRESS WORLDWIDE

 30€ (1-3 days – express shipping)

3. Payment Methods

We accept PayPal and credit and debit cards.

Size Guide
Men

Returns & exchanges
1. General

Act Series has a 14 day return policy. If you’re not happy with your order, we’ll be happy to take the goods back as long as they are unworn and still have the labels attached.

Please fill out the form you got in your parcel or download it here, choose one of the return reasons and enclose the form with your returned goods.

2. Important Information
  1. Please note that you must cover the return costs and that these are not refundable.
  2. Please ensure all returned goods are well packaged to avoid any damage during transit.
  3. Please ensure all footwear boxes are covered by a protective outer layer or box. Do not apply any stickers or shipping information directly to any footwear boxes.
  4. Please ensure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
  5. Please remember to keep your proof of postage until you receive confirmation from Act Series.
  6. Returns are normally processed within 2-3 working days of us receiving your return.
Wholesale

Thank you for your interest in stocking Act Series at your store. To help deal with you wholesale enquiry, please get in touch at info@act-series.com and include the name of your business, location and website.

Contact

For enquiries regarding your order or purchasing products on our website, please contact our customer service team at service@act-series.com.

For press, wholesale or any other enquiry please get in touch at info@act-series.com.

Act Series – Mallorca Showroom
Carrer de Can Danús, 4.
Telephone number: (+34) 971 72 45 67
07001 Palma de Mallorca, Spain

Act Series is a brand of espadrilles and accessories established in 2013 between Mallorca and Berlin. To a great extent informed by its Mediterranean origins, Act stands for a great attention to detail and strives to make products that are spontaneous and simple. Act only employs high quality materials and works with artisanal processes: its espadrilles are hand-made in Spain using 100% natural leather and suede.